Item Exchanges
Size Exchange or Exchange for Another Item
A product may be exchanged within the statutory period, provided that it is unused and undamaged. The cost of returning the item is borne by the customer. The customer is not required to provide a reason for the exchange.
If you do not wish to receive another item and would simply like to return the product and receive a refund, click here.
If you wish to submit a complaint because the product arrived damaged or was damaged during use, click here.
The exchange must be completed within the statutory period of 14 days from the date of receipt of the shipment.
If you wish to exchange a product for a different size, the seller is obliged to make the exchange provided that the requested product is available in stock.
If the purchased product requested for exchange is no longer available, the seller is obliged to offer another product chosen by the customer, with any applicable additional payment or refund of the price difference.
If an exchange is not possible, the seller is obliged to refund the purchase price if requested by the customer. Alternatively, the seller may issue a voucher that the customer can use at a later date.
The cost of returning the item for exchange and the cost of shipping the replacement item are borne by the customer.
If you wish to exchange an item you have received, please call us or send an SMS, Viber or WhatsApp message to:
+381 69 588 5878
Alternatively, you can email us at:
Exchanges are no longer possible after the expiry of the 14-day period.