Privacy Policy

Lagami d.o.o., Suncani Kej 37, 21000 Novi Sad, Serbia (collectively referred to as “Lagami”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the lagami.com website (the “website”).

Here at Lagami, we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred, and disclosed by Lagami. It applies to data collected when you use our website, when you interact with us through social media, email, or phone, or when you participate in our competitions or events.

It covers:

  • The personal data we collect
  • How we collect your data
  • How we use your data
  • Marketing preferences, adverts, and cookies
  • Links to other websites and third parties
  • How we share your data
  • Your rights
  • Changes to this privacy notice
  • How to contact us

Your Rights

Here at Lagami, we think it is very important that you know your rights when it comes to browsing and buying online. You have several rights under data privacy legislation. This includes, under certain circumstances, the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data (“right to be forgotten”)
  • request restriction of processing of your personal data
  • request the transfer of your personal data
  • object to the processing of your personal data
  • object to automated decision-making

Brief details of each of these rights are set out below.

If you wish to exercise any of these rights, please email us at office@lagami.com.

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at office@lagami.com.

Request erasure of your personal data

This enables you to request that Lagami delete your personal data where there is no good reason for us to continue to process it. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

You have the right to ask Lagami to suspend the processing of your personal data in certain scenarios, for example, if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Where the processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in the future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company.

Please note, however, that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above).

You also have the right to object to our processing of your personal data for direct marketing purposes.

In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Object to automated decision-making and profiling

You have the right to object to the automated processing of your personal data without human intervention.

This form of processing is permitted where it is necessary as part of our contract with you, provided that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at office@lagami.com.

We would appreciate the chance to deal with your concerns, so please do contact us in the first instance.

Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully, and transparently.

This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes:

  • fulfill your order(s)
  • keep you up to date with the latest offers and trends
  • give you a better shopping experience
  • offer you benefits and discounts
  • help us to make our marketing more relevant to you and your interests
  • improve our services
  • meet our legal responsibilities

How we keep your data safe and secure

We have appropriate security measures in place to protect your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We encrypt your data and store it on secure servers hidden behind a firewall.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

NESTPAY – Payment Gateway

Payment by credit and debit cards is processed through the NESTPAY payment gateway.

The personal data required for processing card payments is transferred to the relevant payment service provider for the purpose of securely processing the transaction.

Card payment processing is carried out through a secure connection, in accordance with the applicable security and data protection requirements.